![]() ![]() An example of a letter of enquiry would be one sent to a company requesting a copy of their catalogue or brochure. EnquiryĪ letter of enquiry makes an approach to an individual or organisation either speculatively or in response to printed public domain material whereby you are requesting some information. This does not necessarily need to be concise as it is important that you detail your arguments and points as much as possible. An example of a letter of complaint would be a one sent to a tour operator who has provided a bad service while you have been on holiday. ![]() The concluding paragraph should outline what action you would like the recipient to take: to make a refund, to send you information etc.Ī letter of complaint is sent to an individual or organisation in response to receiving poor service or a product that is not fit for purpose. A longer main body may be more appropriate when making a complaint as you may require to add more detail in order to convey the importance of what you are putting across. As a general rule it is a good idea to keep this as to the point as possible to ensure that the recipient remains engaged. The main body should clearly state the points that you want to make. The introductory paragraph should be concise and should clearly state the purpose, whether it is to lodge a complaint, make an enquiry or to request something. This casual approach and informal writing style can easily be transferred, sometimes subconsciously, when a more formal style is required. In modern society there is a trend to use a shorthand writing style, for instance replacing the word “you” with “u” or replacing the word “weekend” with “wkend”, there are many other examples. If it is potentially unclear what your title would be then include this in brackets next to your printed name. Sign your name, then print it underneath the signature. If you know the name of the person, conclude with “Yours sincerely,”. If you do not know the name of the person, conclude with “Yours faithfully,”. This should be followed by the surname only (not the first name). Ms – for a female whose status is unknown or would prefer to remain anonymousĭr – for a person with the status of a doctor If you know the name, use one of the following titles: In some circumstances it is useful to find a name, especially if you are making a request as this will show that you have done your homework and you are more likely to receive a response. If you do not know the name of the person that you are writing to, use the greeting “Dear Sirs,”. This should be displayed on the right-hand side of the page on the line beneath your address and should be written in full format:Į.g. This address should be displayed beneath your address on the left-hand side, remember to include the name of the person that you are writing to (if known). This will enable the person that you are writing to, to reply.Ģ) The Address of the person you are writing to Your address should be displayed in the top right-hand section. There are a number of conventions that should be adhered to and it is important that the overall structure is as clear and concise as possible and that you avoid the use of colloquialisms (informal language). Each aspect is detailed more fully below the image. The example formal letter below details the general layout that it should conform to. This letter format guide and template will show you exactly how to write a formal letter using examples and of the correct layout. ![]()
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